Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Urban Apex London collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect the following types of information to provide you with a smooth shopping experience:

• Personal Information: Name, email address, phone number, billing and shipping address.
• Order Information: Products purchased, payment method (secured), order history.
• Technical Information: IP address, browser details, device information, and cookies.

2. How We Use Your Information

Your information is used to:

• Process and deliver your order.
• Send order confirmations and shipping updates.
• Improve our website and customer experience.
• Respond to customer service queries.
• Send promotional emails (only if you choose to subscribe).

3. How We Protect Your Data

We use secure servers, encrypted connections (SSL), and industry-standard security measures to protect your personal information. Your payment details are processed safely through trusted payment gateways.

4. Sharing of Information

We do not sell or trade your personal information. We only share your data with trusted third parties such as:

• Shipping partners (for delivery purposes)
• Payment processors (secure transactions)
• Analytics tools (to improve website performance)

5. Cookies

Our website uses cookies to enhance your shopping experience. You can choose to disable cookies through your browser settings, but this may affect website functionality.

6. Marketing Communication

If you subscribe to our newsletter, we may send you updates about new arrivals, discounts, and offers. You may unsubscribe anytime using the link in the email.

7. Your Rights

You have the right to:

• Request access to your personal data.
• Request corrections or updates.
• Request deletion of your data.
• Opt out of marketing communications.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Continued use of our website means you accept those updates.

9. Contact Us

If you have questions about our Privacy Policy or wish to make a data request, you can contact us at:

Email: info@urbanapexlondon.com
Phone: +44-XXX-XXXXXXX
Address: London, United Kingdom